case study
Corporate banking bulk payments
Corporate banking bulk payments
Corporate banking bulk payments streamline the process of making large-scale payments within a banking system, catering to the needs of accountants, CFOs, and other professionals involved in financial management. This efficient method allows businesses to conveniently manage a high volume of transactions at once, ensuring ease of use and saving valuable time and effort.
By utilizing bulk payment capabilities, companies can seamlessly execute numerous payments, such as vendor invoices, employee salaries, and supplier payments, with just a few clicks.
Corporate banking bulk payments streamline the process of making large-scale payments within a banking system, catering to the needs of accountants, CFOs, and other professionals involved in financial management. This efficient method allows businesses to conveniently manage a high volume of transactions at once, ensuring ease of use and saving valuable time and effort.
By utilizing bulk payment capabilities, companies can seamlessly execute numerous payments, such as vendor invoices, employee salaries, and supplier payments, with just a few clicks.
My role
My role
User Research, UX Design, Prototyping, Visual Design
User Research, UX Design, Prototyping, Visual Design
All decisions are based on extensive research into banking and FinTech systems. This involved a significant amount of time dedicated to understanding the payment processes of banking systems.
Despite my attempts to find suitable users, such as accountants or treasurers in other banks, I was unsuccessful. However, I spoke to other designers with similar projects and gained insight into the processes involved.
As there was a time constraint, I had to proceed with my research without conducting interviews. Therefore, my research was based on a competitive analysis of banking processes, which I obtained through various sources, including YouTube, Google, and other designers.
I also consulted with designers from international banks and drew upon my personal experience with both Kazakhstani and American banking systems to inform my decisions.
All decisions are based on extensive research into banking and FinTech systems. This involved a significant amount of time dedicated to understanding the payment processes of banking systems.
Despite my attempts to find suitable users, such as accountants or treasurers in other banks, I was unsuccessful. However, I spoke to other designers with similar projects and gained insight into the processes involved.
As there was a time constraint, I had to proceed with my research without conducting interviews. Therefore, my research was based on a competitive analysis of banking processes, which I obtained through various sources, including YouTube, Google, and other designers.
I also consulted with designers from international banks and drew upon my personal experience with both Kazakhstani and American banking systems to inform my decisions.
Problems
Problems
The challenge we were facing is to enable users to upload bulk instructions in a fast and intuitive manner while minimizing errors.
The challenge we were facing is to enable users to upload bulk instructions in a fast and intuitive manner while minimizing errors.
All users are experiencing frustration with the speed of the interface, which is not keeping up with their thought process
All users are experiencing frustration with the speed of the interface, which is not keeping up with their thought process
Additionally, certain input fields cannot be selected using the keyboard, and the button to open a frequently used dropdown may be too small
Additionally, certain input fields cannot be selected using the keyboard, and the button to open a frequently used dropdown may be too small
The current interface presents challenges for users, as some information must be entered in an unintuitive way
The current interface presents challenges for users, as some information must be entered in an unintuitive way
Furthermore, a small section of the screen is utilized to access critical input fields, and a scrollbar is required to navigate within that small space, which is frustrating for users.
Furthermore, a small section of the screen is utilized to access critical input fields, and a scrollbar is required to navigate within that small space, which is frustrating for users.
Addressing this problem will benefit users – accountants, treasurers, and CFOs – by speeding up their work processes and reducing errors and mis-clicks.
Addressing this problem will benefit users – accountants, treasurers, and CFOs – by speeding up their work processes and reducing errors and mis-clicks.
Solution
Solution
For the corporate payments user journey, I identified the following tasks that user should complete to achieve their goal:
1 – Log into the website
2 – Go into payments tab
3 – Select ‘Bulk payment’
4 – Upload .csv file
5 – Wait while the system reads the file
6 – See if there are errors. And if there are, edit them in the system itself
7 – If a user has authorization to approve the payment, he/she may do so. If not, he/she sends a payment for approval
8 – Wait while the payment is processed. If it’s external payment, it can take several days. If internal, 2–3 hours or a day
9 – Go to ‘Completed’ tab in ‘Operations history’
10 – Download order (optional)
11 – Log out
For the corporate payments user journey, I identified the following tasks that user should complete to achieve their goal:
1 – Log into the website
2 – Go into payments tab
3 – Select ‘Bulk payment’
4 – Upload .csv file
5 – Wait while the system reads the file
6 – See if there are errors. And if there are, edit them in the system itself
7 – If a user has authorization to approve the payment, he/she may do so. If not, he/she sends a payment for approval
8 – Wait while the payment is processed. If it’s external payment, it can take several days. If internal, 2–3 hours or a day
9 – Go to ‘Completed’ tab in ‘Operations history’
10 – Download order (optional)
11 – Log out
Prototype
Prototype
Other projects
Other projects
Check out my other case studies linked below.
Check out my other case studies linked below.
