case study
Remote exam monitoring system
Remote exam monitoring system
Aeroproctoring is a leading online proctoring system with advanced monitoring tools, including camera tracking, microphone usage, and screen monitoring.
It detects violations, generates detailed reports, and offers additional features like LMS integration, mobile apps, web proctoring, and live monitoring for exams.
Aeroproctoring is a leading online proctoring system with advanced monitoring tools, including camera tracking, microphone usage, and screen monitoring.
It detects violations, generates detailed reports, and offers additional features like LMS integration, mobile apps, web proctoring, and live monitoring for exams.
My role
My role
I worked as a UX/UI designer with a product manager, back-end engineers, and front-end engineers.
I conducted user research, created visual design, prototyping, and usability testing using tools like Figma, Jira, Miro, Notion, and paper.
I worked as a UX/UI designer with a product manager, back-end engineers, and front-end engineers.
I conducted user research, created visual design, prototyping, and usability testing using tools like Figma, Jira, Miro, Notion, and paper.
Problems
Problems
Aeroproctoring wanted an improved UX and UI of the platform that over 10 universities with 5000+ students use for every exam.
Aeroproctoring wanted an improved UX and UI of the platform that over 10 universities with 5000+ students use for every exam.
Proctors' reports were limited to PDF format, without access to electronic format
Proctors' reports were limited to PDF format, without access to electronic format
Lack of exam result overview for individuals and classes separately
Lack of exam result overview for individuals and classes separately
Proctors spent excessive time evaluating text and photo reports manually, risking errors and consequences for students
Proctors spent excessive time evaluating text and photo reports manually, risking errors and consequences for students
System errors and unauthorized profile photo changes occurred
System errors and unauthorized profile photo changes occurred
Students in rural areas had limited computer access, relying more on phones
Students in rural areas had limited computer access, relying more on phones
Students faced stress, tardiness, and lower grades due to difficulties with exam access, causing confusion and uncertainty
Students faced stress, tardiness, and lower grades due to difficulties with exam access, causing confusion and uncertainty
Solution
Solution
Developed and tested a functional, consistent, and appealing user-friendly web and mobile interfaces for both students and proctors.
I helped minimize confusion and stress for students by:
1. Creating clear pre-exam instructions and device check reminders.
2. Simplifying a step-by-step device check process.
3. Adding a troubleshooting page for error resolution.
4. Developing a mobile app for students without computer access.
5. Preparing the mobile app for future implementation of dual and independent proctoring.
I optimized exam review process for proctors by:
1. Creating PDF and electronic reports, categorized by classes and students.
2. Adding filtering and pagination features for faster access to relevant reports.
3. Including brief statistics for a quick overview of exam results.
4. Enabling jump-to-moment functionality in video reports.
5. Including proctor monitoring of device checks before exams.
6. Building proctor approval system for profile photo changes, minimizing errors.
Developed and tested a functional, consistent, and appealing user-friendly web and mobile interfaces for both students and proctors.
I helped minimize confusion and stress for students by:
1. Creating clear pre-exam instructions and device check reminders.
2. Simplifying a step-by-step device check process.
3. Adding a troubleshooting page for error resolution.
4. Developing a mobile app for students without computer access.
5. Preparing the mobile app for future implementation of dual and independent proctoring.
I optimized exam review process for proctors by:
1. Creating PDF and electronic reports, categorized by classes and students.
2. Adding filtering and pagination features for faster access to relevant reports.
3. Including brief statistics for a quick overview of exam results.
4. Enabling jump-to-moment functionality in video reports.
5. Including proctor monitoring of device checks before exams.
6. Building proctor approval system for profile photo changes, minimizing errors.
Web App
mobile App
Accomplishments
Accomplishments
30% decrease in user errors.
25% increase in task completion rate.
Customer complaints were reduced by 90%.
Bonus: our team allocated their time to other tasks instead of constantly responding to users .
30% decrease in user errors.
25% increase in task completion rate.
Customer complaints were reduced by 90%.
Bonus: our team allocated their time to other tasks instead of constantly responding to users .
Product's next stages
Product's next stages
After user interviews, we identified the need for a fully independent exam platform. This platform will enable exam creation, taking, and proctoring while integrating with various Learning Management System (LMS) platforms.
Existing functionalities like report generation will remain, but new features will be added, including independent registration and login, payment processing, live and double proctoring, and premium options. Mockups have been designed, but further development and testing are required to implement the new system.
After user interviews, we identified the need for a fully independent exam platform. This platform will enable exam creation, taking, and proctoring while integrating with various Learning Management System (LMS) platforms.
Existing functionalities like report generation will remain, but new features will be added, including independent registration and login, payment processing, live and double proctoring, and premium options. Mockups have been designed, but further development and testing are required to implement the new system.
Prototype
Prototype
Learnings
Learnings
During my time working on Aeroproctoring project, I learned so, so much!
I learned the importance of a mentor, especially in the beginning of the career
I learned that asking questions doesn't make you look stupid. It can actually really help you grow your skills and expertise as a professional.
Test and ask the user first. It took me a mistake to understand that there are features that don't play really play a role and it might be a waste of time.
During my time working on Aeroproctoring project, I learned so, so much!
I learned the importance of a mentor, especially in the beginning of the career
I learned that asking questions doesn't make you look stupid. It can actually really help you grow your skills and expertise as a professional.
Test and ask the user first. It took me a mistake to understand that there are features that don't play really play a role and it might be a waste of time.
Other projects
Other projects
Check out my other case studies linked below.
Check out my other case studies linked below.
